Buying and Ordering

How do I buy a KinderPod?

KinderPod multi-seat strollers are purchased through the online store at www.kinderpod.co.uk or www.kinderpod.com

What is the price?

Because KinderPod buggies are so versatile and have up to 12 different seating arrangements with a double stroller and four optional seats, you can contact us and we can assist you with this or you can view our online store at www.kinderpod.co.uk or www.kinderpod.com for prices, special bundle packages or to build your own KinderPod, just the way you want it

Are payment plans available?

Yes - payment plans are currently available. For a limited time we are offering a Pay as You Use plan with a 25% deposit plus delivery which is available for any 3+ stroller seat packages. Just tick the box and choose the 25% deposit option when adding your order to your cart. Your KinderPod stroller order is then delivered to you and then weekly installments are paid with an electronic payment link emailed to you each week.

Do I have to buy additional seats with the initial purchase of a double stroller?

No. You can buy a double base model on its own and then if you require extra seating at a later date, just jump online and buy an extra seat to meet your needs at the time – simple.

Delivery and Shipping

Where do you ship from?

We are an online store and ship direct to our customers from either our warehouse in New Zealand or UK. KinderPods are not available through retail outlets. If there is a particular requirement or question you have that is not covered on our website Contact us.

Product Support and Resources

Do you have tutorial videos about the products?

Yes. There is a video tab alongside the product when you view it. We are also constantly adding videos in the tutorial section of our website.

Do you do online demonstrations?

Yes - you can book a on-line demo to see a KinderPod in action and to ask questions. Please click Contact us here to arrange a time or message.

Can I get spare parts?

Yes, just contact us. We carry replacement parts at each of our stores. We may require a photo of the part to ensure we dispatch the correct item.

What is the warranty on the product?

We offer a 12-month warranty on any faulty items. See our returns and exchanges policy.

Size, Storage and Compatibility

Does KinderPod fit in my car?

Yes, all KinderPods have been designed to be easily packed away in the boot of an average sized car. Refer to attached video.

Does the double buggy fit through standard doors?

This depends on the width of a standard door frame in your country. The width of the double buggy is 77cm or 30.3" and it fits through most standard doors in New Zealand, Australia and the UK.

What is the carry weight of the buggy?

A KinderPod carry weight is comparable to other baby buggy brands. The Double KinderPod base model is 15kg. The Single KinderPod base model is 12 kg.

Does the buggy lock in the collapsed position?

Yes.

Seating and Configurations

What is the forward vision like when there are additional seats on the top position?

The double buggy has an optional adaptor bar that mounts the single baby recliner seat to the left-hand side of the double stroller in the top position for better forward vision. If you are not taller than 165cm then we would recommend the double baby recliner seat is mounted in the rear position of the double baby buggy (infants and small babies only). A single recliner baby seat will also attach to the rear position (weight capacity upto 12 kgs).

Can baby lie back into a sleeping position in the baby seats?

Yes. As the name of the seats suggest “Reclining” Baby Seat. All the Reclining Baby Seats including the main seats of the double stroller will independantly recline to just above the flat position. See the videos of how easy it is to adjust them in the photo/video gallery.

What is the weight capacity of the additional seats?

The weight capacity for an individual single recliner baby seat is 12kg. A double recliner baby seat has a weight capacity of upto 8kgs per seat. The weight capacity for a single toddler seat is 15kg and for a double recliner seat, up to 15kg each seat side.

Is the buggy stable with the different seating arrangements?

Yes. It is tried and true over a number of years. The operator instructions in the manual provided with your purchase must be adhered too. It is recommended that the heaviest children would always be placed in the main buggy seat/s particularly when the double recliner seat is attached in the rear position of a double stroller. Subsequent lighter children would be placed in the additional seating. The loading and disembarking of the buggy would require the main buggy seats to be loaded first, followed by any extra children into the extra seats. Disembarking would be in reverse. See below for extra remarks regarding the single buggy base model.

Performance and Handling

Can you adjust the handlebars?

Yes. The handlebars are telescopic and slide in or out and can be locked in position to a height that is comfortable for you. For taller people the handlebar can be inserted “upward” giving an extra 60mm of height.

Is the buggy easy to push with multiple children in it?

Yes, it is very easy to push and is very manoeuvrable as well. That is of course on a reasonably level surface. We do not suggest you go “off roading” when transporting extra children above what the base models permit. Check this video out.

Will the brake hold the buggy on a slope?

For safety reasons never leave your buggy unattended, especially on a slope.

Construction and Features

Are the wheels solid or air filled?

Our tyres are pneumatic (air filled). This makes for a comfortable ride for your children and more comfort for you pushing the buggy. This also makes the buggy more usable for all terrain situations, for example, the beach. We have had very few issues from customers concerning flat tyres. Our tyres and tubes are generally a standard item worldwide, and most cycle repair shops will repair or replace a tube quickly. We can also supply. Customers have independantly chosen to slime fill their tyres through their local service provider at their cost.

Why is the Rain cover made in two pieces?

Rather than removing the entire rain cover to access your child (in the rain) the canopy cover stays in place and the front part of the rain cover can be partly unzipped giving easy access to your child without the need for the canopy to get wet. Check out the video.

Why does the Buggy under-carriage bag have straps on it?

The under-carriage bag doubles as a backpack. It is simple to remove and install it, to and from the buggy. Check out the video.

Commercial and Daycare Use

Would these buggies be suitable for day-care centres etc?

Yes. KinderPods are designed with families of multiple children and pre-school centres in mind. A key benefit; being able to walk multiple children while they are safely harnessed into their seats. We have many childcare centres walking their children with a KinderPod or two. Check out this video.

Can't find what you're looking for?

Send us an email and someone from our Customer Service team will get back to you as soon as possible.

Please email us at info@kinderpod.com